Fire and gas safety

Gas and fire safety

Keeping you safe in your home is a top priority for us. As well as providing you with smoke alarms, we also check and service your gas, oil and solid fuel appliances and the pipework every year as part of your annual gas safety check.

If you'd like some more advice on any aspect of safety, please contact us.

Helping to prevent fires

We want to help you prevent fires in your home, and protect the lives of you and your loved ones. To help we've put together some simple tips on fire safety:

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1. Do your monthly checks

  • Test your smoke alarm and any carbon monoxide detectors at least monthly by pressing the button to check that the alarm sounds - replace batteries if necessary or contact us immediately if you have a mains-powered smoke alarm fitted so we can arrange to fix it. This is the most important thing you can do to protect you and your family from fire or carbon monoxide poisoning.
  • Replace the batteries each year or when the alarm sounds to indicate the batteries are running low.
  • You could consider fitting additional battery-powered alarms yourself - these are best located in the centre of the ceiling, at least a foot away from any fittings (like lights). 
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2. Make an escape plan 

  • The smoke from fires makes it almost impossible to see when you're trying to escape - so planning how you would escape if a fire did break out, and then practicing it with your family (just like a fire drill at work), could make all the difference if the worst did happen.
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3. Keep corridors (escape routes) clear

  • If you live somewhere with corridors or communal areas, it's essential you don't leave items like bikes, buggies or mobility scooters in them. As well as fuelling a fire, they block your escape route and prevent the fire service getting in to put out the fire. 
  • If items are left here we'll remove them within one working day. 
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4. Avoid the common causes of house fires 

  • Don't leave candles unattended - keep them away from children, pets, curtains and soft furnishings and out of draughts.
  • Don't overload sockets or daisy chain sockets together (where you plug multiple extensions into each other) - this is extremely dangerous. Find out more with this handy socket calculator.
  • Faulty appliances are a common cause of house fires - so it's best not to leave washing machines, tumble dryers or dishwashers running overnight or when you're out (as you won't be around to spot any problems).
  • You can register your domestic appliances to be the first to find out if any safety issues or recalls affect you. It's easy to do and free.
For more information the government's Fire Kills website has lots of tips. You can also contact your local fire service for advice (some can arrange a free home fire safety check) by visiting www.fireservice.co.uk.

Safety in flats and shared buildings

We review fire safety in all of our taller buildings each year to make sure our advice is correct and to identify any improvements we can carry out to make our homes even safer. If you live in a flat and have any questions or concerns about the risk of fire in your building, please contact us.

Gas safety

If you have a gas supply, it's really important that you know where and how to turn it off in an emergency (it's usually located outside, where the gas pipes enter your property).

Find out how to protect your home with this guide from the National Fire Service.

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If you smell gas 

  • DO call 0800 111 999 immediately (the Gas Network Provider freephone number)
  • DO put out naked flames (including cigarettes)
  • DO open all doors and windows
  • DO shut off your gas supply at the meter (this is usually located outside, where the gas pipes enter your property)
  • DON'T strike matches or light a cigarette
  • DON'T turn electrical switches on or off

If you want to fit your own gas appliances (such as a fire in a spare fireplace), it's essential that you employ a 'Gas Safe' registered engineer to do the work. Contact us if you would like any advice on installing additional gas appliances.

If you'd like some more advice on any aspect of safety, please contact us.


 Did you know that you can register your domestic appliances so that you can be the first to know if there are any safety recalls that affect you. Sign up here: https://www.registermyappliance.org.uk/ - it's easy to do, free and helps keep you safe.

Smoke alarms

You should have one mains-powered smoke alarm fitted in your home – if you don’t, please contact us as soon as possible.

If you want to fit more battery-powered alarms:

  • Fit the alarm in the centre of the ceiling, at least one foot away from a light fitting.  Replace the battery each year and check the alarm once a month by pressing the test button.


For tips on keeping your electrical appliances safe, visit the home safety section on the website of the Electrical Safety Council.

For more advice: go to the Government's Fire Kills Facebook page, contact your local fire service about a free home fire safety check, and visit www.fireservice.co.uk.