Fire and gas safety

Gas and fire safety

Fire safety

We provide smoke alarms where needed carbon monoxide alarms to help keep your home safe. We also check and service your gas, oil and solid fuel appliances and pipework every year as part of your annual home safety check.

Safety in flats and shared buildings

We take steps to make sure that all the flats and blocks we manage are safe. If you live in a flat and have any questions or concerns about the risk of fire in your building, speak with your housing officer or contact us.

Fire safety

Having a fire in your home can be devastating. To help you prevent one from happening - or have an idea of what to do if one does occur - we’ve put together some tips on fire safety:

  • Lots of everyday things – like leaving candles unattended or overloading sockets – can cause fires. Take a look at these government tips on ways to stop one from starting, and these tips from Hampshire Fire and Rescue Service on candle safety.

  • Please test your smoke alarm at least once a month – it could save your life. If you think your smoke alarm isn’t working or is faulty, please get in touch with us straight away.

  • The smoke from fire can make it very difficult to see when you’re trying to escape – putting together an escape plan could help you decide how to get out.

  • If you live somewhere with corridors or communal areas, please don’t leave items like bikes or buggies in them. If there’s a fire, they might act as fuel, block you from getting out or stop the fire service from getting in.

If you’d like some more advice on fire safety, please get in touch with us.

Gas safety

If you have a gas supply, make sure you know where and how to turn it off.

If you want to fit your own gas fire in a spare fireplace, you must employ an engineer to do the work who is registered as ‘Gas Safe’. Contact us or talk to your housing officer for advice first.

If you smell gas:


  • Call the Emergency Service Provider immediately on freephone 0800 111 999
  • Put out naked flames
  • Open all doors and windows
  • Shut off your gas supply at the meter


  • Smoke or strike matches
  • Turn electrical switches on or off



 Did you know that you can register your domestic appliances so that you can be the first to know if there are any safety recalls that affect you. Sign up here: https://www.registermyappliance.org.uk/ - it's easy to do, free and helps keep you safe.

Smoke alarms

You should have one mains-powered smoke alarm fitted in your home – if you don’t, please contact us as soon as possible.

If you want to fit more battery-powered alarms:

  • Fit the alarm in the centre of the ceiling, at least one foot away from a light fitting.  Replace the battery each year and check the alarm once a month by pressing the test button.


For tips on keeping your electrical appliances safe, visit the home safety section on the website of the Electrical Safety Council.

For more advice: go to the Government's Fire Kills Facebook page, contact your local fire service about a free home fire safety check, and visit www.fireservice.co.uk.