Keeping you and your home safe

Keeping you and your home safe

We’re committed to keeping you and your home safe. Our team of health and safety experts is here to prevent problems by managing risk, and to support you with any safety issues you might have.

Annual home safety check

If you rent one of our properties, we will inspect your property every year, as part of our commitment to keeping you safe in your home.

The annual home safety check can include different inspections depending what is in your home. Some of the checks may include servicing of your heating appliances and checking your smoke detectors.

We expect all of our staff and contractors to work in a professional way, and not cause any unnecessary disruption. To find out more, read our contractors fact sheet [pdf / 50KB].

We monitor the quality of your home safety check against our service standards [pdf / 592KB].

How are appointments booked?

We’ll send you an appointment request card which you’ll need to respond to within seven days. You can book an appointment using the contact details on the card, or log in to MySovereign and click on ‘book a home safety check’.

Changing your appointment

If you can no longer make your appointment, please let us know as soon as possible by phone or email. This will help us use our time wisely, by freeing up the slot for someone else.

Letting us have access

Once you’ve booked your appointment, you’ll need to give us access to your property so we can carry out all the required safety checks. It is helpful if you can clear any area that we may need to access. Read more about giving us access to your home.

If you’re out when we call, we will leave a card with instructions on how to rebook your appointment. Please respond within seven days, and make sure you’re in – if you miss the appointment you’ll be risking your safety and also breaching your tenancy, which could lead to you losing your home or having to pay legal costs.

Once the check is finished, what happens next?

When the check is finished, we will leave a copy of the ‘Landlords’ safety record’ with you or post it to you within 28 days. This will give you full details about the safety check, and you should keep it in a safe place.

If you have any questions about the annual home safety check, or feedback about the service, please contact us.