The privacy and security of your personal information is extremely important to us.
Your contact with us generates records, including records of some personal information which is subject to data protection legislation.
This privacy notice explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information. We’ll never sell your personal data and will only share it with organisations we work with when it’s appropriate and the privacy and security of your data is assured.
We’ll keep this privacy notice updated to show you all the things we do with your personal data and we’ll let you know about any key changes that affect you. In certain circumstances we may also provide an extra privacy notice, which will always refer back to this full notice.
This notice applies if you’re a tenant, customer, or use any of our services, visit our website, email, call, social media messages or write to us, or visit us in person.
The type of information we collect depends on our needs. For example, if you contact or visit us, we may only need limited information about you to deal with your query. If you are one of our customers, we may need to collect a variety of information about you to ensure that we can provide you with appropriate housing, comply with the terms of your tenancy agreement with us, or to provide you with or refer you to appropriate support services to assist you. Information may include your contact details, financial information (including the receipt of benefits), or mental or physical health information (including whether you have any disabilities we should be aware of). We may also need to collect certain information to meet our statutory obligations.
We ensure that the information we hold about you is only used for the purposes it was obtained for, and only kept for as long as is necessary to provide you with services, deal with your tenancy, or to comply with our other statutory or regulatory obligations. We may need to share some information with third parties, such as local authorities, benefits departments, our repairs and maintenance contractors, social services, other social landlords and government departments as required, and the emergency services.
You also have various rights in relation to your personal data, including the right to see copies of the personal data we hold about you, or to make a complaint to the regulator, the Information Commissioner's Office (ICO).
This is only a simple overview of how we use your personal data. The rest of this notice is split into sections to make it easier to understand. By clicking on each of the links below, you can see more detailed information about what personal data we have and what we do with it.
If you have any queries about this notice, please contact us using the contacting us section below.
Changes to our privacy notice
This privacy notice was last updated in January 2019 and subsequently will be updated to reflect changes either to the way in which we operate or changes to data protection legislation. We will bring any significant changes to your attention but to make sure that you keep up to date, we suggest that you revisit this notice from time to time.