Image of ASB officer and police officer

Anti-social behaviour

Tackling anti-social behaviour (ASB), and the harm that it can cause, is a priority for us. We want our residents to be safe in our communities, so that they’re great places to live.

We describe ASB as behaviour that’s caused, or likely to cause, harassment, alarm, or distress to others. This includes hate crime, which is when the victim or another person thinks they’re being targeted because of their difference or perceived difference.

When residents report ASB, we make sure we understand the impact of each incident on the victim(s), considering how it makes them feel and try to treat everyone fairly.

We will manage ASB / noise nuisance for the following tenures Market Rent, Leasehold and shared ownership in accordance with the lease or tenancy agreement.

If you're reporting an emergency, call the police on 999. If it's not an emergency but you'd still like to report it to the police, call 101.

You can report ASB to us by  online form

When you report an incident you think is ASB, we’ll be clear from the beginning whether we can investigate or help sort it out. In some cases we’ll encourage you to talk to your neighbours or we’ll direct you to other organisations, like the police.

Things we wouldn’t normally consider ASB include:

  • Sounds of everyday life, such as opening and closing doors and going up and down stairs.

  • Children playing.

  • Smells from cooking.

  • One-off parties.

  • Clashes in lifestyle or cultural differences.

  • Minor personal differences, such as receiving dirty looks, children falling out or comments on social media.

  • Minor situations where residents are inconsiderate, such as parking disputes.

However, if a resident’s abusive to our employees, we’d consider this to be ASB. Also, if a resident makes false allegations, we sometimes consider this to be ASB and might take action against them.

You can have a part to play in resolving anti-social behaviour (ASB), so we’ll ask you to:

  • Be tolerant of others as well as accepting differences in lifestyle.

  • Keep to the terms of your tenancy agreement and make sure you, your family and visitors, don’t take part in any ASB.

  • Try to fix the issue before we get involved by talking to your neighbours, but only if it’s safe for you to do so.

  • Keep appointments with us or any other organisations involved.

  • Take part in mediation if it’s offered.

  • Give us evidence - such as incidents logs, noise recordings, witness statements - and attend court if needed.

Unfortunately, in some cases, if you aren’t able to help us, we might not be able to take any action to stop the ASB you’re reporting.

Reporting ASB quickly means we can take action early and stop the situation from getting worse. When you make a report, we'll get back to you within two working days.

You can report ASB to us by  online form

If you're reporting an emergency, call the police on 999.

If it's not an emergency but you'd still like to report it to the police, call 101.

We balance prevention, intervention and enforcement, so our homes and communities are safe places to live.

We do this by:

  • Making it easy for all residents to report their concerns to us, including online and through social media.

  • Treating all reports, including those from private residents, the same.

  • Encouraging residents to report incidents to the police.

  • Being clear from the start about what we can and can’t do and why.

  • Providing clear, accurate and impartial advice.

  • Communicating with victims regularly and in the way they prefer.

  • Investigating and responding to reports quickly and thoroughly.

  • Assessing the harm and its impact on residents and communities.

  • Taking quick, decisive and robust action.

  • Finding out, wherever possible, what’s causing the behaviour and signposting those committing it towards help.

One of the ways we help prevent anti-social behaviour is by carrying out checks before residents move into their homes.

As part of these checks, we find out:

  • If they have a record of anti-social behaviour, because this may mean we won’t be able to house them.

  • What support they might need to meet the terms of their tenancy agreement with us. If they need support, we’ll work with other agencies to make sure this is in place.

We also:

  • Allocate homes sensitively, especially where residents are vulnerable or have been victims of anti-social behaviour before.

  • Offer probationary tenancies to residents.

  • Ask residents to resolve minor nuisance and lifestyle issues themselves.

  • Develop new communities which are designed to reduce the potential for anti-social behaviour.

  • When possible, carry out estate improvements to improve safety and security.

Our response will vary for each case and will be tailored to the needs of those involved.

Depending on the circumstances of the case, we might:

  • Take time to meet everyone involved, understanding each person’s views.

  • Advise residents on how they could change their behaviour to improve their relationship.

  • Carry out a risk assessment to assess the impact on the victim and community.

  • Talk to others who might have witnessed the incident.

We’ll always:

  • Be clear if it’s ASB and take the most effective, realistic course of action and explain this to all involved.

  • Consider the vulnerability of those involved so our response is ‘reasonable and proportionate’.

  • Let victims know if we’re closing a case and tell them what to do if the behaviour starts again.

When investigating a case we’ll offer early intervention, such as mediation, to:

  • Resolve the matter quickly and rebuild relations between neighbours.

  • Use acceptable behaviour agreements and mediation services as well as issuing warnings and cautions to deter future ASB.

  • Use the full range of legal tools available such as injunctions, demotions, or possession action.

  • Encourage perpetrators to change their behaviour, making use of referrals to drug and alcohol services, mental health services and voluntary organisations.

  • Share information with the police and other agencies. We won’t share information with organisations, such as with the police, without permission from the victim, unless we’re required by law to do so. If we think the victim or their family is in immediate harm we’ll tell the police or local authority without their permission.


Standing up to anti-social behaviour (ASB) can take a great deal of courage but witnesses often have the crucial evidence we need to sort it out.

If you’re a witness, we’ll support you by:

  • Working with partners to provide protection and extra security, such as emergency alarms.
  • Only sharing information you’ve said we can, unless someone is at risk.
  • Providing support on a case by case basis.
  • Paying for travel costs if we ask you to attend court as a witness.
  • Explaining what will happen at court and letting you meet our solicitor first.
  • Giving you a dedicated officer to support you, if you need one.
  • Removing offensive graffiti within 24 hours.
  • Respecting your wish to remain anonymous.
  • Referring you to other agencies, such as Victim Support.

Some people who commit anti-social behaviour (ASB) are vulnerable and their behaviour might be the symptom of other problems, like mental health or addiction.

We’ll always put the victim first, but when the person committing ASB is willing or able to change their behaviour, we’ll:

  • Try to understand the cause of their behaviour.

  • Carry out a risk assessment so that they can receive support.

  • Be clear about the consequences of their behaviour and the action we’ll take.

  • Encourage them to positively engage with support agencies to change their behaviour.

  • Make sure that any legal action requires perpetrators to use support services.

  • Encourage them to engage with the victims to try to put things right.

If they don’t engage with support services, or change their behaviour, we’ll take legal action against them, which will be used as evidence.

We can’t resolve every incident of anti-social behaviour (ASB) alone, especially if it’s a crime.

If we feel that another agency, like the police, is better able to deal with the matter, we’ll direct you to them. We’ll then work with the agency to support their investigations and share information.