Advice and support

Tenancy Support Service

If you need help with managing your money or claiming welfare benefits, our tenancy support advisors are here to help.

Who can we help?

Our tenancy support advisors can assist you if:

  • you've been affected by changes to the benefits system
  • you're concerned you may not be able to pay your rent and need some help with budgeting.


What can we do?

Our tenancy support advisors can help create an action plan which is tailored to your needs and designed to help improve your financial situation.

The types of things we can support you with include:

  • helping you manage your money and maximise your income
  • advising you on what benefits you could be entitled to, how to claim them and what to do if you are experiencing problems
  • giving you information about accessing support agencies within your community (for example, CAB, Local Floating Support, etc.)
  • giving you information on specialist debt and money management agencies
  • referring you to our internal employment and training team.


Would you like to speak to someone?

If you feel you'd benefit from talking to one of our tenancy support advisors, please speak to your income officer, housing officer or our Customer Service team who can refer you. External agencies, such as the council and Citizens Advice can also refer you.

What happens next?

One of our tenancy support advisors will get in touch to discuss your situation and what we can do to help. They may decide to visit you to complete a full assessment or direct you to another agency if they think you could benefit from more specialised help.

After speaking with your tenancy support advisor you can work with us to create your action plan and carry out tasks with our support and assistance until your situation has improved.