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Resident
 

Our performance

We're committed to helping people in housing need and believe in providing a good service to our residents, our communities and our partners. 

To keep you informed we produce an annual performance report, as well as publishing a formal Annual Report and financial statements 2017/18.

You can also read our value for money statement 2017.


Some performance highlights

Here are some highlights of  our latest performance figures, covering 1 April 2017 to 31 March 2018.

  • 1,208 new homes built, of which 93% are sub-market rent or shared ownership
  • £181m invested in new properties
  • 209,749 repairs completed, with 95% resident satisfaction
  • 1,6141 new kitchens and bathrooms
  • 1.78% current tenant arrears for social homes
  • 212 residents supported into work or better work