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For residents

Whether you're looking for information about your tenancy or advice on managing your money, you’ll find everything you need to know and lots of other helpful pages here.
Berkshire Local to you

Coronavirus (COVID-19) update

It’s really important that all our residents and employees 'keep safe and don't pass it on', so please keep checking the government’s latest advice on what you can do to keep yourself and others safe. We’ve also carried out a risk assessment to make sure that we comply with the government’s guidance on managing risk and being ‘Covid-19 Secure’.

We understand it’s a difficult time for many people, but it’s really important that you continue to pay your rent to avoid future financial problems and large debts. If you’re having difficulty making your payments, we do need you to speak to us as soon as possible so that we can help.

We have experts you can talk to about paying rent and managing debts, claiming benefits, finding work and any other financial concerns, so do get in contact.

As restrictions gradually lift, we're reintroducing more services. This includes lettings, mutual exchanges, routine repairs and some planned maintenance programmes. And we’re working in some new ways to provide these services safely.

We’re also continuing with essential services like emergency repairs and safety in your home. You can call us about all our services on 0300 5000 926 (or 0300 330 9496 if you’re a market rent customer).

For the latest update on how else this affects our services, please click here (updated 3 August).

Resident board
About your tenancy

Find out about the different types of tenancy agreement, what your responsibilities are and what you can expect from us. Plus information on resident engagement and our performance.

Paying your rent
Paying your rent

Details of all the different ways you can pay your rent, and what you need to do if you're struggling to pay and who to contact.



Repairs and Maintenance
Repairs & maintenance

How to report a repair, as well as information on our services, safety advice and top tips to help you with the upkeep of your home.


Welfare reform
Changes to welfare benefits

With many of our residents affected, we've pulled together all sorts of information and advice about the government's new benefits and welfare system.

Advice and support
Advice and support

Everything you need to know about how Sovereign and other agencies can support you with a range of issues.



Shared ownership
Leasehold & shared owners

As a leaseholder or shared owner, your property is managed by our leasehold services teams. This section covers all the information you will need.

What's going on at Sovereign

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More information

Residents at the heart

We want to tell you more about how we’re doing – what’s going well, where we need to do better and how residents are involved.  

Our performance report


My Sovereign 

With MySovereign you can view the balance of your account, make a payment, report and track your repairs and more.  

Register or login 



Corporate website

Visit our Corporate website for more information about Sovereign, working for Sovereign, if you are interested in renting a garage and more.